Shipping & Delivery

Delivery times

We deliver with GLS throughout Great Britain. For delivery to Northern Ireland please select correct destination in checkout. The delivery time is normally 5-10 working days if the goods are in stock in the desired colour and variant.

Please note that delivery times are guidelines based on estimated delivery times that we receive from the relevant suppliers. Occasionally individual products are temporarily on back order which can create delays; this applies particularly to spare parts and to suppliers based abroad. You can always use the unique link you received after you placed your order to keep up to date on its status.

Shipping and delivery

We offer free shipping to the UK on orders of £99 or more. On orders of less than £99 to the UK the shipping charge is £6-12. Delivery time depends on delivery address, as well as whether or not the product is in stock in your desired colour/variant. Special orders can increase delivery time – you can find information about expected production time in the individual product descriptions.

We are not responsible for delays caused by shipping companies.

We ship all of our merchandise via parcel post. This makes it possible to track packages if problems develop or delays occur.

The courier needs a signature in order to deliver the parcel, so please make sure to be at home on the designated delivery date. If you are not at home, the courier will leave a card with the details of the local Post Office where your parcel is being securely held for you to collect from the next working day. Alternatively, if a neighbour have accepted the parcel in your stead, the courier will leave a card with the neighbour's details.

Tracking details will be available to you through a tracking link, which you will have access to as soon as your order leaves our warehouse.

Please be aware that your order may be delayed while clearing customs and that we are not responsible for customs-related delays.

Note: by default our products feature a type C European plug, but we include a UK plug adapter in every relevant order

Check the delivery

Please inspect the contents of your package as soon as it arrives. Make sure that you have received the correct product, undamaged, and that there is nothing missing from the shipment. If you do not do this within a reasonable amount of time (two days) after delivery, Lampmasters cannot be held responsible for any damage. If the package and/or its contents are damaged at the time of delivery you should open a claim via the unique link you received after you placed your order – just click on ‘Claim’ at the bottom of the status page and following the instructions. You’ll need photos of both the external and internal packaging – including the shipping label – as well as the damage itself.

Lampmasters is not responsible for products damaged during transport. We always pack your order with great care to minimize any possible shipping damage.

Please contact Customer Service if you have any questions or problems. You can reach us via mail (info@lampmasters.co.uk), live chat or telephone.