How do I place an order?
When you have found what you’re looking for…1)
Put the product in your shopping basket by clicking on ‘ADD TO BASKET’. You will see a red bar in the upper right corner of your screen that says ‘BASKET’. Click on ‘GO TO BASKET’ to complete your purchase.2)
Now you have two choices – ‘CONTINUE SHOPPING’ or ‘NEXT STEP’. This is also where you can enter a discount code or use a gift card, choose a shipping method or add comments to your order. Where you’re ready to move on, click on ‘NEXT STEP’.3)
Here you can enter your personal information or log in if you’re already registered as a customer. You can also subscribe to our newsletter or add a different delivery address. In order to continue you need to accept our terms and conditions. (You can read them by clicking on the red link.) Click on ‘NEXT STEP’.4)
Now you have the opportunity to make changes to your billing/delivery address or shipping method. Choose your preferred payment method and click on ‘NEXT STEP’.5)
If you’re paying with a credit or debit card or with PayPal, enter the required information and follow the instructions. When the purchase is completed you see your order confirmation. (If you’re paying via invoice or bank transfer you will proceed directly to the confirmation.) What if I haven’t found what I’m looking for?
You can search for products in a few different ways:1)
At the top of the page is a search field. There you can search for a specific lamp (‘PH 5’), a style or type (‘outdoor lamps’), a designer or producer (‘Artemide’) or even a colour.2)
In the main menu you will find links to browse our whole selection as well as new arrivals, products on sale, brand, designers as well lots of inspirational suggestions and articles.3)
You’ll often see a search section on the left side of the page where you can filter you search by type, colour, material and much more.What if I’m still confused?
Contact us at +44 203 499 8953 or firstname.lastname@example.org
– a member of our Customer Service team will be glad to help you out!How can I pay for my order?
At Lampmasters.co.uk we accept payment via VISA, VISA Electron, Mastercard, Maestro, JCB and American Express as well as Dankort/eDankort (DK only) and Mobilepay (DK only). We also accept PayPal and bank transfers. You’ll be able to see any relevant payment fees before you confirm your order.
When paying by credit card, we capture the amount reserved on your account within 2 banking days.Can I pay when my order is delivered?
No. You have to provide payment information in order to complete your order in our webshop.Can I place an order by mail or fax?
No. For security reason we cannot accept orders by mail or fax. Our Customer Service team will happily guide you through the process in our webshop, but you will still have to place the actual order yourself.Is paying online safe?
Absolutely. Because security is a top priority at Lampmasters.co.uk all communication between cardholders and our payment system takes place over an encrypted SSL (Secure Socket Layer) connection. In other words, only Nets – which collects digital payments on our behalf – has access to your data. All we will see is whether or not your transaction has been approved.What documentation will I receive?
As soon as you approve your order we will send you an order confirmation listing what you have ordered and paid for. Please save and/or print out this confirmation as it also serves as proof of warranty.