Who are you doing business with?

You are doing business with:

Great Britain

Rabanusstraße 14-16
36037 Fulda
Deutschland

E-mail: info@lampmasters.co.uk
Telefon: +44 203 499 8953

Lampemesteren A/S
VAT: GB448188851

By placing an order on this website, you automatically agree to our terms and conditions. Therefore, we recommend that you read these conditions thoroughly before you place your order.

Delivery times

Please note that delivery times are guidelines based on estimated delivery times that we receive from the relevant suppliers. Occasionally individual products are temporarily on back order which can create delays; this applies particularly to suppliers based abroad. We will contact you with expected delivery times as soon as they become available.

Pallet transport
Because of their fragility and/or size, some products need to be shipped on a wooden pallet. Pallets can not be delivered to a parcel shop – only to a private or business address. Someone must also be present to receive and sign for the delivery.
The driver will deliver the pallet to the curb. Please make sure that the driver can easily reach the delivery location. The pallet needs to be unloaded on to a solid surface – not grass or gravel as this can potentially damage the items on the pallet.

Purchase of products

When you have chosen the products you want and put them in your shopping basket you will be asked to provide personal information including your name, address and payment information. Once you have done that and placed your order we will send you a confirmation via e-mail. Please note that this is not your final order confirmation.

Note: by default our products feature a type C European plug, but we include a UK plug adapter in every relevant order

You will also receive a unique link that allows you to check on the status of your order, including estimated delivery dates.

When your payment is approved and your order has been registered in our warehouse you will receive a final email confirmation including a personal tracking number that you can use to trace your order as well a final invoice.

If you have any further questions about purchase of merchandise from Lampmasters, of if you would prefer personal service and advice, feel free to contact us via telephone at +44 203 499 8953 weekdays from 08:30 to 16:00 CET or write to info@lampmasters.co.uk – we are happy to help. You can also check our FAQ, where we answer the most common questions.

Payment

At Lampmasters we accept payment via Visa, AMEX & Mastercard.

All prices at Lampmasters are in GBP and include 20% VAT and customs fee.
When paying by credit card, we capture the amount reserved on your account within 2 banking days.

We accept PayPal.

It is also possible to pay via bank transfer. We will ship your order as soon as your payment is registered in our system.

Privacy Policy

At Lampmasters we collect and use various information about you in connection with your purchase from us.

Below you’ll find our Privacy Policy. Please read through it if you would like to learn more about why and how we securely handle your personal information.

Here you can see how Lampmasters is complying with Persondataloven (Denmark’s privacy law) as of 24 May 2018.

Read our Privacy Policy here

Cookies

Lampmasters uses cookies to optimise our site’s functionality, making your visit as easy as possible. You can delete cookies from your computer at any time, depending on your choice of browser.

Facebook advanced matching
By accepting the use of Marketing Cookies you consent to the use of Facebook Advanced Matching, which improves our Facebook Ads attribution and conversion tracking. We collect and share encrypted information with Facebook (Meta) based on your name, phone number, email and address. This information is subsequently used by Facebook to identify your profile, and then create target groups with similar people. You can opt out of marketing cookies at any time via our cookie policy.

Google Ads Enhanced ecommerce
By accepting the use of Marketing Cookies you consent to the use of Google Ads’ extended conversions, which enhances our Google Ads attribution and conversion tracking. We collect and share encrypted information with Google (Alphabet Inc.) based on your name, phone number, email and address. This information is subsequently used by Google to identify your Google profile and track your purchase. You can opt out of marketing cookies at any time via our cookie policy. Additionally, Google users can control which ads they see on Google's services, including Customer Match ads, under Google's ad settings.

Logging

Lampmasters uses a logging system to collect information that gives us a statistical picture of how many visitors we have, where they come from, which pages they view, etc. This information is only used to optimise Lampmasters.

Terms of trade

We deliver world-wide and we ship via GLS. We offer free shipping within the EU on orders of £99 or more. For orders of less than £99 the shipping charge is £12. All other shipping charges are calculated according to delivery address. Delivery time also depends on delivery address, as well as whether or not the product is in stock in your desired colour/variant.

Special orders can increase delivery time – you can find information about expected production time in the individual product descriptions. We will provide an estimated delivery date when you place your order, and if for some reason that date cannot be met you will be contacted as soon as possible by Edison, our automated mail system. You can always check your order status via the link you received after placing your order.

We ship the majority of our merchandise via parcel post. This makes it possible to track packages if problems develop or delays occur. Some products – because of their size, weight or fragility – are sent on wooden pallets. Lampmasters is not responsible for delays caused by shipping companies.

Please inspect the contents of your package as soon as it arrives, before the product is installed. Make sure that you have received the correct product, undamaged, and that there is nothing missing from the shipment. If you do not do this within a reasonable amount of time (two days) after delivery, Lampmasters cannot be held responsible for any damage.

If the package and/or its contents are damaged at the time of delivery you should open a claim via the unique link you received after you placed your order – just click on ‘Claim’ at the bottom of the status page and following the instructions. You’ll need photos of both the external and internal packaging – including the shipping label – as well as the damage itself.
Lampmasters is not responsible for products damaged during transport. We always pack your order with great care to minimize any possible shipping damage.

Note that all items are of the latest model unless specified otherwise.
Note that all spare parts are compatible with the current model unless specified otherwise. If you are unsure of compatibility, please contact customer service prior to ordering.

Købeloven (the ‘Purchase Law’ in Denmark) may apply in the case of inadequate compliance with regulations. (§8, part 1, nr. 14)

For shipments outside the EU, please be aware that your order may be delayed while clearing customs and that we are not responsible for customs-related delays. You are responsible for any customs duties or import fees.

Returns

You can return your purchase to Lampmasters within 50 days of delivery. To open a return just use the unique link you received after placing your order. Click on ‘Return’ at the bottom of the status page and follow the instructions. Shortly you’ll receive a return shipping label, the price of which will be deducted from your refund.

Please remember to return the merchandise in its original, undamaged packaging. Avoid writing on the packaging and unnecessary use of tape, and always get a shipping receipt. Incorrect packaging and packing can cause damage during transport, and that can result in us rescinding your right of return so please be careful. Feel free to contact us with any questions you might have about shipping.

Please send your order back to us as quickly as possible, at most 14 days after you have informed us that you would like to make a return.

Remember that you are responsible for the direct costs of returning any merchandise.

You are also responsible for the merchandise from the moment you accept delivery. If it has been installed/mounted or if there is any wear-and-tear or damage we reserve the right to refuse the return.

We recommend that you send the return via parcel post. This makes is easy to track the package and find out whether or not it has been delivered to Lampmasters. In certain situations – such as particularly large, heavy or awkward products or large order quantities – parcel post isn’t the best choice. In that case you are welcome to contact us regarding our other shipping partners and price estimates. Returns sent COD or with insufficient postage will be refused.

NB! Please return the package to Lampmasters' address – if it is returned to a parcel shop or post office it will not be collected.

When we have received the product and approved the return we will refund the purchase as quickly as possible in accordance with Forbrugeraftaleloven (the ‘Consumer Contract Law’ in Denmark) §21, parts 3 & 4. We will only refund the payment method used to make the purchase in order to prevent the use of stolen credit/debit cards. In the case of a bank transfer please include all relevant account numbers, sort codes, etc. Please save your postal receipt as proof of shipment.

Once again, you are responsible for the cost of returning merchandise.

ODR

To make a complaint about your purchase, contact Peder Frølund or Jørgen Bækgaard Andersen here at Lampmasters. If we are unable to find a satisfactory solution you can send your complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
DENMARK
naevneneshus.dk

If you are a resident of an EU country other than Denmark, you can lodge a complaint via the EU Commission’s online complaint portal - http://ec.europa.eu/odr.

Depreciation

When a consumer uses a product, that product depreciates or decreases in value. If you use a product beyond what is normally accepted and that product depreciates, Lampmasters has the right to reduce the amount refunded when the product is returned. The depreciation is the difference between the original purchase price and the market price that we can charge when we resell the product after it has been returned. The market price is the products value in an ordinary retail transaction between our webshop and a consumer, and not between our webshop and another webshop or between two consumers.

In certain situations, use of the product means that it can no longer be resold. In that case you lose the right to be refunded for returning that product.

Packaging can play a role in depreciation. Opened, damaged or lost packaging can decrease a products value. If the condition of the packaging affects resale of the product the cost of new packaging will be deducted from your refund.

See more about returns here.

Claims

All merchandise is covered by Købelovens (Purchase Law) rules about the 24-month right of claim. This right of claim means that you can make a claim about any defects that arise within 24 months from the time of purchase. The right of claim does not apply when the defect arises because of improper use, lack of maintenance or everyday wear-and-tear.

If you encounter a defect, missing parts or missing deliveries please contact Customer Service at +44 203 499 8953 or info@lampmasters.co.uk.

For more information about claims and how to find your order link here

In the case of a valid claim we will refund your (reasonable) shipping costs.

Alternative we can email you with a return label that you can print out and attach – in a clearly visible place – to the package.

Liability

Lampmasters does not accept liability for any errors and/or omissions on this website, sold out products, delivery changes made by our suppliers or any delays beyond our control.

We reserve the right to change information, prices and descriptions of any goods and products at any time and without notice.

We also reserve the right to refuse orders where quantity discounts, customer club cards and discount codes are applied together.

Gift cards

Our gift cards can be used to purchase any of our products. The cards are issued without names, so they make ideal gifts.

Gift cards are valid for three years from the date of purchase. They cannot be exchanged for cash. If you change your mind about a gift card it can be returned within 14 days of purchase for a full refund. Amounts under €10 will be refunded via bank transfer.

Discounts

Discount codes and other discounts cannot be combined with a customer club card or used on already discounted products. Please note that discount codes and other discounts cannot be applied to Philips Hue products.

Your provider and contractual partner 
 
Lampemesteren GmbH 
Rabanusstraße 14-16
36037 Fulda
Deutschland
 
Private limited company with registered office in Fulda 
AG Fulda, HRB (Commercial Register Part B) 9016 
 
Managing directors: Vanessa Stützle, Rosanna Gehring
VAT ID no. pursuant to section 27a of the German Value Added Tax Act (Umsatzsteuergesetz, “UStG”): GB448188851
Producer registration number: DK 24210081 
 
You can reach our customer service for questions, complaints and claims:  
 
Telephone: +44 203 499 8953 
Contact details: https://www.lampmasters.co.uk/about-us  
 
Lampmasters.co.uk 

Overview of the Terms and Conditions 
 

1. Applicability and defined terms
2. Reviewing these Terms and Conditions and creating an account
3. Who We Are, Language And Contract Formation
4. Prices and delivery cost
5. Payment and delivery
6. Cancellation rights
7. 50 day returns policy (voluntary right of return)
8. Retention of title
9. Warranty and complaint management
10. Data protection notice
11. Dispute resolution for consumers
12. Governing law, place of jurisdiction
13. Severability clause 

1.1 These Terms and Conditions apply to the sale of all products and services on our website to the exclusion of all other terms and conditions, including any terms and conditions of you, the customer. Please read these Terms and Conditions carefully and make sure that you understand them before you order any products or services. They do not affect your statutory rights. 
 
1.2 Some provisions of these Terms and Conditions apply only to consumers and some apply only to businesses. Where this is the case, it will be indicated at the start of the relevant provision. For the purpose of these Terms and Conditions, a consumer is an individual who is purchasing via the website for their own personal use and a business is an individual or a company who is purchasing via the website for a commercial purpose, which may include a self-employed or freelance person who will use their purchase for or in their business. Use of the word ‘customer’ includes both consumers and business customers. 
 
1.3 For ordering as an entrepreneur in a cross-border transaction, the specification of a valid VAT ID number is necessary in the context of the order or via the customer account. By entering a valid VAT ID number in the field provided for this purpose, the customer confirms that he is placing the order as an entrepreneur within the context of his business. If the customer does not enter a VAT ID number, enters a foreign VAT ID number or enters an invalid VAT ID number, the customer confirms that he/she is not ordering as an entrepreneur or within the context of his/her business. In this case, the customer is treated as a consumer. A subsequent change or modification is not possible. 
 
1.4 A reference to a working day shall mean any weekday excluding Saturdays, Sundays and public holidays in England and Wales. 

2.1 We will keep a copy of these Terms and Conditions and save it with your order details. A copy will be sent to you via email together with the automatic order confirmation which we send to you after you have placed an order with us. We recommend that you keep a copy of these Terms and Conditions, either by saving and printing a copy from our website, or by saving and printing the copy which we send to you together with the order confirmation.   
 
2.2 We will save details relating to each contract you enter into with us, but for security reasons you will not be able to access this information directly. You may register your details with us in order to create an online account. This account is password-protected with a password of your choice. In your account, you can manage your information and view your order details. You agree to keep your login details and password to your account confidential and will not to make them accessible to any unauthorised third party.  

3.1 When you place an order through our website, you are entering into a contract with Lampemesteren GmbH. Our details are at the top of these Terms and Conditions.  The contract you enter into with us will be in English.  
 
3.2 Before submitting your order through our website, you will have the opportunity to check and correct any input errors in your order up until you click the “Confirm and Pay” button. After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  
 
3.3 After placing your order you will receive an invitation to pay for it via one of the online payment services offered by us. You will be able to use the following methods to complete payment: Bank transfer, PayPal, Apple Pay or payment using a credit card with Adyen N.V. The creation of a legally binding contract between us will only occur when you have successfully paid for your order. 
 
3.4 If you have chosen a different payment option for your order, the creation of a legally binding contract between us will only occur when we send you an e-mail that confirms your order has been dispatched or when we send you an express declaration of acceptance.  
 
3.5 You will usually receive the email inviting you to make payment or, where you have chosen an alternative method of payment, the dispatch notification, on the same day that you place your order. You can cancel all or part of your order up until you have paid for it in full or we send you a notification of dispatch, whichever is the earlier. 

4.1 The prices for all products are as displayed on our website at the time you place your order. All prices and charges on this website are in UK pounds. Unless expressly stated otherwise, they include any VAT payable, but exclude delivery charges.  
 
4.2 In addition to the stated product prices, delivery charges may apply. These are displayed in the order overview before finalising your purchase. 

5. 1 We accept the following payment options: 

• Credit card payment via Adyen N.V. (VISA, MasterCard, AMEX) 
  Credit card processing is carried out by Adyen N.V., Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam, The Netherlands, Registry court: Dutch Chamber of Commerce, registration number: 34259528. You enter your credit card number, validity and verification number. This information is not stored by us, but is transmitted directly to Adyen N.V. using secure 128-bit SSL encryption. Your credit card must be registered by your card-issuing bank for the respective authentication procedure Verified by VISA, MasterCard SecureCode or American Express SafeKey. Authentication by a personal security code takes place securely between you and your bank. When the order is received, the amount is reserved on your credit card. The credit card is charged immediately after the order is shipped. This simple and fast form of payment is completely free of charge for you.  
• Debit card / EC card: 
  After entering your data, the invoice amount will be debited from your account. As with credit card payment, this payment method is also free of charge for you. 
• PayPal 
  You pay the invoice amount via the online provider PayPal. You must be registered there or register for the first time (except for guest orders via PayPal), identify yourself with your login data and confirm the payment instruction to us. You confirm the payment by submitting the order in our online shop. You will receive further instructions on how to access the payment provider’s page during the ordering process.  
• Apple Pay 
  You pay directly via your Apple account. After submitting your order, you will be redirected to Apple, where you can authorize the payment of the order amount. As soon as we have been informed about your authorization, the shipment will take place - depending on the delivery time indicated with the item. Depending on the payment method deposited with Apple Pay, it will be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc. immediately after authorization or after shipping has taken place. 
• Bank transfer / invoice payment 
  When selecting bank transfer/invoice payment, you agree to make an advance payment. The goods will be reserved for you for 14 days. Payment details will be provided after you place your order. Please transfer the invoice amount to our account within this period. If payment is not received within 14 days, your order will be automatically cancelled. 

5.2 We only deliver within the United Kingdom. This excludes the following regions and islands outside of the Mainland UK: Outer Hebrides, Shetland Islands, Isle of Man, Jersey and Guernsey. We use couriers to deliver orders. Delivery must be to an address within the United Kingdom. It is not possible to send items to PO boxes or to place items in postal storage. Unless otherwise agreed, delivery by a forwarding agent shall be made kerbside to the delivery address specified when you place your order. You will receive a message from us when your order has left our premises and is with our chosen courier for delivery including tracking details. If delivery is unsuccessful, the courier will let you know what options are available for redelivery. 
 
5.3 If you have ordered several items with different delivery times, we will endeavour to deliver the items all at once. In the event of a considerable difference in lead times for some of the products within your order, we may deliver the items in instalments. This does not increase the delivery cost for you. 
 
5.4 We will be under no obligation to fulfil your order if we are unable to do so for any reason outside of our control. If part of your order becomes unavailable, we will inform you immediately and we will refund any payment received from you in respect of the affected part of the order. 
 
5.5 We do everything we can to meet the delivery times specified when you place your order with us. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.  
 
5.6 If you are a consumer, risk in loss of or damage to your order passes to you on successful delivery. If you are a business customer, risk in your order passes to you at the point at which the order is handed to the courier for delivery. 

THE FOLLOWING PROVISIONS ONLY APPLY TO CONSUMERS. 

6.1 The below contains information on your statutory right to cancel an order placed online. 

Notice of your right to cancel 
 
When you have the right to cancel 
 
Orders for goods 
You have the right to cancel your contract for goods with us without giving a reason provided that you notify us within fourteen (14) days of your order being successfully delivered.  
 
Orders for services 
You have the right to cancel your contract for services with us without giving a reason provided that: 
 
i)   you do so within fourteen (14) days of the creation of contract; and 
ii)  the services have not been performed.  
 
If the services have been performed in full, you will not be able to cancel them. If the services have been performed in part, you may be entitled to cancel the remainder of the services but we will be entitled to charge you for the cost of the services performed at the point of cancellation. 
 
How to cancel 
 
To exercise your cancellation rights, you must contact us (Lampemesteren GmbH, Rabanusstraße 14-16
36037 Fulda
Deutschland, Tel: +44 203 499 8953, email: info@lampmasters.co.uk within the fourteen (14) day period clearly stating your decision to cancel the contract. You can use the sample cancellation form below for this purpose; however use of this form is not mandatory and we can accept any clear statement of your decision to cancel. You can also notify us of your intention to cancel the order using our returns portal which is available at: https://www.lampmasters.co.uk/returns. If you use our returns portal, we will promptly send you an acknowledgement (e.g. by email). 
 
Consequences of cancellation 
 
If you cancel this contract, we are required to refund to you all payments we have received in respect of the cancelled contract, including delivery charges (except that where you have chosen to pay an additional fee for a more expensive delivery option, we are only obliged to refund you the cost of the cheapest delivery option offered to you) as soon as possible, and at the latest within fourteen days of the receipt of the returned order or, if earlier, within fourteen days of you providing evidence that the order has been sent back to us.   
 
You must return the cancelled order to us (Lampemesteren GmbH, Rabanusstraße 14-16
36037 Fulda
Deutschland) promptly and in any event it must be sent back to us no later than fourteen days from the day on which you notify us of your decision to cancel this contract.  
 
Your order must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. We may reduce your refund to reflect any reduction in the value of the order if this has been caused by your handling it in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the returned order and later discover you have handled it in an unacceptable way, we may require that you pay back to us an appropriate amount. 

6.2 Exceptions to your right to cancel 
Your right to cancel an order because you have changed your mind does not apply to any orders which are custom-made, bespoke, or personalised.  

6.3 Sample cancellation form 
You may want to use the below “sample cancellation form” to notify us of your decision to end the contract with us. You are not required to use it and you may prefer to use your own wording. 
 
You can also notify us of your intention to cancel the order using our returns portal which is available at: https://www.lampmasters.co.uk/returns. If you use our returns portal, we will promptly send you an acknowledgement (e.g. by email). 

Sample cancellation form 
 
(If you wish to withdraw from the contract, please complete and return this form.) 
 
- To Lampemesteren GmbH, Rabanusstraße 14-16
36037 Fulda
Deutschland
  Email: info@lampmasters.co.uk
 
- I/we(*) hereby withdraw from the contract entered into by me/us(*) for purchase of the following  
   goods(*)/the performance of the following service(*) 
 
- Ordered on(*)/received on (*) 
 
 
- Name of the consumer(s) 
 
 
- Address of the consumer(s) 
 
 
- Signature of the consumer(s) (only if communicating in writing) 
 
 
- Date 
_____ 
(*) delete as appropriate 

6.4 Lights are often fragile and sensitive items and should therefore be handled with due care. Before returning the products, please pack them as carefully as possible, using protective outer packaging if necessary. 
 
6.5 If you have received a discount or promotional offer for your order which was based on a minimum spend or quantity, and if by returning an item from your order the minimum spend or quantity is no longer met, you will be charged as if the discount or promotional offer had never been applied. This may result in the difference between the discount received and the original order value being taken off of any refund due to you. 

Nothing in these Terms and Conditions will affect your legal rights. 

7.1 We have extended the statutory return period to 50 days, meaning that you can return any product to us within 50 days of receipt for a refund without giving any reason. To make use of our 50 day returns policy, you must send your order back to us within 50 days of receipt. If your order is too large to be sent back to us, please contact our customer service team or use our returns portal to arrange for your order to be collected. Further information can be found at: https://www.lampmasters.co.uk/returns 
 
7.2 Provided you return your order in an ‘as new’ condition within the 50 day period, we will refund the purchase price back to the payment method used to pay for your order. Before returning your order, please pack it as carefully as possible, where possible ensuring that it is in its original packaging with all accessories. If you have any difficulties, please contact us our customer service team. We can provide a returns label for you to use with our specified courier. 
 
7.3 Our 50 day returns policy does not apply to any orders which are custom-made, bespoke, or personalised.  
 
7.4 Please note that if you exercise your statutory right to cancel your order within 14 days of receipt, our 50 day returns policy will not apply to you. 

8.1 Title in your order transfers to you at the point at which we receive payment in full for it. 

9.1 Each new product you order from us will come with a 2 year warranty IF YOU ARE A CONSUMER, and a 1 year warranty IF YOU ARE A BUSINESS CUSTOMER. The warranty starts on the day on which your order is successfully delivered. Damage caused by the following is not covered by the warranty: 

• improper installation, improper use and/or improper maintenance (non-exhaustive examples of this include non-compliance with the limit values for supply voltage, use of products without the corresponding "sea-weather proof" marking in an environment with highly saline air, use of products without the corresponding protection class of IP44 and higher in locations with consistently above-average humidity, use of unsuitable cleaning agents, and use of sharp-edged objects);
• wear and tear; and
• unauthorised modification of the products.  

The data given on the average service life of lamps are mean values. It is not a guarantee that a lamp will last as long as the average service life. 
 
9.2 IF YOU ARE A BUSINESS CUSTOMER, you must notify us in writing of any defects or non-compliance of your order which is, or ought to have been, visible on inspection, within 5 working days of delivery. In respect of any defect or non-compliance of your order which was not, or could not have been, visible on inspection, you must notify us in writing promptly and in any even within 5 working days of discovery of any non-compliance or defect. 
 
9.3 We do not exclude or restrict our liability to the extent prohibited or restricted by law, including without limitation for death or personal injury resulting from our negligence or that of our agents, or for fraud or fraudulent misrepresentation. Some of the products we sell to you come with a manufacturer's guarantee, which will be in addition to the warranty mentioned above. For details of the applicable terms and conditions of any manufacturer’s warranty, please refer to the manufacturer's guarantee provided with the products. 
 
9.4 IF YOU ARE A CONSUMER and there is a fault with any product you order from us within the warranty period set out in clause 9.1, we will normally offer a prompt repair, exchange or refund.  
 
9.5 IF YOU ARE A BUSINESS CUSTOMER and there is a fault with any product you order from us within the warranty period set out in clause 9.1, then provided you inform us in accordance with clause 9.2, we will, at our option, repair, replace or refund the price of, the defective products. 
 
9.6 Customer satisfaction is important to us. You can contact our customer service team at any time using the details set out at the top of these Terms and Conditions. We will do our best to respond to you as soon as we can. However, please note that in the case of a claim under a warranty, there may be a delay in our response while we liaise with the manufacturer. To help us deal with complaints and queries quickly, please do provide a detailed description of your query or issue together with your order details, including your order number. If you do not receive a response from us within 5 working days, please do send us a follow up message. We also suggest that you check your “junk” mail in case our response to you has been identified as spam. 

We will only use your personal information in compliance with applicable law, and as set out in our privacy policy.  

THIS CLAUSE ONLY APPLIES TO CONSUMERS 

11.1 We strive to reach an agreement with the customer at all times. Please contact our customer services team using the details set out in clause 3.2 and we will try to resolve your issue.  

12.1 These Terms and Conditions and all transactions relating to this website are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales unless you live in Scotland or Northern Ireland in which case the relevant law will apply and you can choose to take action against us in your local courts.   

13.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs and clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs or clauses will remain in full force and effect. 
 
Dated May 2025 
Lampemesteren GmbH  

Terms and Conditions Download